I've been on hold FOREVER, partly my fault, partly thiers. I was on hold initially for 15 minutes... 15 minutes with crying babies and screaming baby! Finally someone was there and what did I do? I hung up! ARGHHHHH!!!!! So now I'm on hold again, going on 12 minutes again... What a waste of my time!
ETA: OK, now I'm off the phone and I have to admit that regretably I was not a very good exaple of Jesus' love, I hate when I get mad like that! :(